MindTrack – Customer Satisfaction and Loyalty Survey and Tracking

Mindspot Research provides customer satisfaction surveys which include a loyalty component to provide customer insight into customer retention and customer value.

Custom-designed surveys measure what is relevant to YOUR business includes:Identify what performance attributes are your strengths and where your company may have opportunities to improve.

  • Index
  • Net Promoter Score
  • Key Performance Indicators (KPIs)
  • Six Sigma Project Identification
  • Quadrant Mapping and Statistical Testing
  • Discover insights, strengths, and opportunities for your products & services
  • Track performance over time, competitive landscape changes, and consumer trends
  • Provide clear direction to drive future improvement
  • Show support for the relative value of your company or business and show improvements over time

 

We design a custom questionnaire that includes all the basics necessary to measure satisfaction and loyalty by attributes and business requirements that are important and relevant to your business. We will help you understand how loyal and satisfied your customers are overall and identify what performance attributes are your strengths and where your company may have opportunities to improve.

The methodology utilizes Six Sigma to identify the areas of improvement that will make the most impact to your Customer satisfaction and Customer loyalty.

Mindspot’s MindTrack Benefits:
  • Opportunity to improve key performance attributes
  • KPI metric
  • Provides real objectives
  • Identify Six Sigma projects
  • Determine the percentage of your customer base that is retained
  • Determine the percentage of your customer base that is at risk
  • Find out what you are good at
  • Have a measurement that is comparable over time
  • Bringing customer insights to your business

Have more questions? Give us a call @+1 407.730.4603… let’s Brainstorm for your Mindspot® Solution!

Connect with Mindspot™ [DISPLAY_ULTIMATE_PLUS]