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likelihood to recommend

Mindspot Research Survey Doctor: Net Promoter Score (NPS)

September 15, 2014
Blog, Lynnette Leathers
likelihood to recommend, Likert Scale, Net Promoter Score, NPS

Let’s talk about NPS A Net Promoter Score (NPS) is a measure used to determine the strength or weakness of the customer relationship. Traditionally, Net Promoter Scores are considered a component…

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