The Big Easy: Customer Effort

I recently attended a conference in New Orleans on software applications that help measure the customer experience focusing on Net Promoter Score (NPS).New Orleans has an abundance of great food…

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Mindspot Research Survey Doctor: Net Promoter Score (NPS)

Let’s talk about NPS A Net Promoter Score (NPS) is a measure used to determine the strength or weakness of the customer relationship. Traditionally, Net Promoter Scores are considered a component…

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