I recently attended a conference in New Orleans on software applications that help measure the customer experience focusing on Net Promoter Score (NPS).New Orleans has an abundance of great food…
Read MoreLeadership Lessons can come from unlikely places. My neighborhood was the unlikely place I learned 10 valuable leadership lessons applying not only to business but life. Things aren’t going as…
Read MoreGoogle wished me a Happy Birthday today by having a special Google Doodle—my home page is set as a default home page to Google. When I clicked on the Google…
Read MoreOver the last few months the team at Mindspot headquarters has been thinking. When I say thinking, I mean dreaming, analyzing, discussing, and revisiting the drawing board over and over…
Read MoreThe top ten list of most popular words for 2014 might surprise you because of how much the list is driven by what’s in the news and what’s being advertised….
Read MoreImagine a world in which products are notifying the consumers of when maintenance is due and prospect customers are reached directly with advertising that matches their already established trends, likes,…
Read MoreHumans, as a species, typically avoid change. As creatures of habit, we often seek to minimize the rift disruption often brings. As a result, when disruption occurs, we tend to…
Read MoreKey Driver Analysis- More than a simple survey Sometimes you need more than a simple survey. Key drivers are factors that influence or “drive” the outcome for a business or…
Read MoreLet’s talk about NPS A Net Promoter Score (NPS) is a measure used to determine the strength or weakness of the customer relationship. Traditionally, Net Promoter Scores are considered a component…
Read MoreA Market Feasibility Analysis is a critical step for new products and services Conducting a Market Feasibility Analysis for new products is a critical step in the product development process,…
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