I recently attended a conference in New Orleans on software applications that help measure the customer experience focusing on Net Promoter Score (NPS).New Orleans has an abundance of great food…
Read MoreLet’s talk about NPS A Net Promoter Score (NPS) is a measure used to determine the strength or weakness of the customer relationship. Traditionally, Net Promoter Scores are considered a component…
Read MoreI’m not going to tell you a story about an experience that I had as a customer recently that WOW’d me. We all know that WOW experience-the WOW Factor– the…
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